About Us
Pro Survey Solutions is a small organization of highly trained Six Sigma Certified experts in survey design, project management, statistical analysis, and engineering. Together, we offer reliable, customized, secure survey solutions to help make your organization successful. Since our founding in 2005, we have collected over 100,000 survey responses. Today, businesses need to retain their clients and their valued employees. Our expert personnel offer the skills and technology necessary to collect the information you need to make the right business decisions. We are located on the South Shore of Boston, Massachusetts & service clients primarily in the New England area, but have the ability to work with you regardless of your physical local.
Our methodology is well-defined from Planning through Production. And, when your survey is complete our Reporting team is on hand to provide expert statistical analysis of your results so that you not only understand the data collected, but can use your results to make educated business decisions. Whether it involves internal employee satisfaction or external customer satisfaction, consider Pro Survey Solutions part of your team. We will get you the results you need to make informed and smart business decisions.
Our methodology includes:
Planning
- Defining the survey and measurement objectives
- Selecting the target audience
- Determining the desired precision of the results
- Determining who will be surveyed
- Sample Selection –Probability-based or Convenience-based
- Data analysis & report generation planning
Design
- Choosing the response mode – Web, Phone, or Paper
- Drafting the questions
- Creating survey in desired response mode
- Pre-testing and revising the survey
Communication
- Pre-notification that the survey is coming
- Invitation to take survey
- Post-delivery reminder
- Completion thank you, negative response action, follow-up messages
- Non-response follow-up for those that do not respond
Reporting & Analysis
- Data collection
- Data analysis
- Report formatting
- Report generation
