Client Satisfaction Survey
Get a clear picture of how your account management and/or sales organization are driving your customer’s satisfaction and loyalty. We can design and develop a real-time inbound or outbound web, print, or telephone survey that will get you the insight you need to delight and retain your clients.
Our Client Satisfaction solutions include measures of client attitudes, intentions, and perceptions for such performance attributes as:
- Technical skill of the representative/team
- Representative’s/team’s knowledge of customer’s business
- Representative’s knowledge of vendor products
- Courtesy and professionalism of the representative/team
- Proactive communication of status of problem
- Time to problem resolution
- Quality of problem resolution
- Management of escalation process.
- Overall satisfaction with the service provided
- Willingness to recommend based on service experience
Get actionable voice of customer data that will help focus your teams on P&L targets. Learn how you can increase your customer retention and improve your operating margins,
contact Pro Survey Solutions today.
