Customer Service Survey

Get a clear picture of how your customer service experience drives your customer’s satisfaction and loyalty.  We can design and develop a real-time inbound or outbound web, print, or telephone survey that will get you the insight you need to improve your service delivery process.

Our Customer Service solutions include measures of customer attitudes, intentions, and perceptions for such performance attributes as:

• Time to reach qualified representative
• Technical skill of the representative/team
• Representative’s/team’s knowledge of customer’s business
• Representative’s knowledge of vendor products
• Courtesy and professionalism of the representative/team
• Proactive communication of status of problem
• Time to problem resolution
• Quality of problem resolution
• Management of escalation process.
• Overall satisfaction with the service provided
• Willingness to recommend based on service experience

Get actionable voice of customer data that will help focus your teams on service targets.  Learn how you can increase your customer retention and improve your operating margins,
contact Pro Survey Solutions today.